Return & Refund Policy – Fixotis.xyz

At Fixotis.xyz, we strive to provide high-quality measuring devices to our customers. We understand that there may be occasions when you need to return a product. Please read our Return & Refund Policy carefully to ensure a smooth process.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused and in the same condition as received.

  • It must be returned in the original packaging.

  • The return request must be initiated within 30 days of the purchase date.

  • Proof of purchase (receipt or order confirmation) is required.

2. Non-Returnable Items

The following items cannot be returned:

  • Products that have been used, damaged, or altered after delivery.

  • Clearance or final sale items.

  • Customized or special-order items.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer support at info@fixotis.xyz with your order details and reason for return.

  2. Our support team will review your request and provide a return authorization (RA) number.

  3. Ship the product back to us at 1901 N Woodlawn Ave, Metairie, LA 70001-2431, USA.

  4. Once we receive and inspect the item, we will notify you about the refund approval.

4. Refund Process

  • If approved, refunds will be processed to your original payment method within 7-10 business days.

  • Shipping fees are non-refundable.

  • If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping costs.

5. Exchanges

We offer product exchanges for defective or damaged items. If you need an exchange, contact us at info@fixotis.xyz within 7 days of receiving your order.

6. Late or Missing Refunds

If you have not received a refund within the stated period:

  • Check your bank account or credit card statement.

  • Contact your payment provider, as processing times may vary.

  • If the issue persists, reach out to us at info@fixotis.xyz.

7. Contact Information

For any questions regarding our Return & Refund Policy, feel free to contact us:

  • Email: info@fixotis.xyz

  • Phone: (931) 487-9850

  • Address: 1901 N Woodlawn Ave, Metairie, LA 70001-2431, USA

We value your business and are committed to ensuring customer satisfaction. Thank you for shopping at Fixotis.xyz!