REFUND AND RETURNS POLICY

Welcome to Fixotis, your trusted provider of indoor air quality monitors. Your satisfaction is our priority, and we strive to ensure a seamless shopping experience. Below, we outline our comprehensive Return & Refund Policy to address any concerns you may have about your purchase.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The product must be returned within 30 days of delivery.

  • The item must be in its original condition, unused, and with all original packaging and accessories included.

  • Proof of purchase (order confirmation or receipt) is required.

Please note: Items damaged due to misuse or improper handling are not eligible for a return or refund.

2. Non-Returnable Items

Certain products are not eligible for return:

  • Items purchased on clearance or as part of special promotions.

  • Products marked as final sale.

3. Return Process

Follow these steps to initiate a return:

  1. Contact Us:

    • Email: info@fixotis.xyz

    • Phone: (760) 344-6892 Provide your order number and reason for the return.

  2. Return Authorization: Once your return request is approved, we will provide you with a Return Authorization Number (RAN) and instructions for returning the product.

  3. Ship the Item:

    • Package the item securely, including all accessories and documentation.

    • Clearly write the RAN on the package.

    • Send the package to: 10330 Woodstead Ave, Whittier, CA 90603, US

Customers are responsible for return shipping costs unless the item was defective or incorrect.

4. Refund Policy

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed as follows:

  • Original Payment Method: Refunds will be credited to the same payment method used for the purchase within 5-10 business days.

  • Exchanges: If applicable, we will send a replacement product at no additional cost.

5. Damaged or Defective Items

If you receive a damaged or defective product, please notify us within 7 days of delivery. Contact us via email or phone with photos of the damaged item and your order details. We will arrange for a replacement or a full refund, including shipping costs.

6. Contact Information

If you have questions or need further assistance, feel free to reach out:

  • Address: 10330 Woodstead Ave, Whittier, CA 90603, US

  • Phone: (760) 344-6892

  • Email: info@fixotis.xyz

At Fixotis, we are committed to providing high-quality products and exceptional customer service. Our Return & Refund Policy ensures your shopping experience remains worry-free. Thank you for choosing Fixotis for your indoor air quality needs.

 

At Fixotis, customer satisfaction is our top priority. We want you to be completely satisfied with your purchase of children’s sports equipment. Our Returns & Refund Policy ensures that you have peace of mind when shopping with us. Please take a moment to read the following policy details to better understand the procedures for returns and refunds.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Item Condition: Products must be in their original, unused condition and include all packaging and accessories.
  • Return Period: Returns must be initiated within 30 days of the purchase date. After 30 days, we cannot accept returns.
  • Proof of Purchase: A receipt or proof of purchase is required to process any return.

Certain items, such as personalized or custom products, may not be eligible for return. Please check the product description for any specific restrictions.

2. How to Initiate a Return

If you need to return an item, please follow these steps:

  • Contact Us: Reach out to our customer service team by phone at (760) 344-6892 or by email at fixotis@gmail.com.
  • Return Authorization: Once your return request is approved, we will provide you with a Return Authorization Number (RA#) and further instructions.
  • Packaging: Repack the item securely, including all original packaging, parts, and accessories.
  • Shipping: You are responsible for the cost of shipping the item back to us unless the return is due to our error (e.g., wrong item shipped).

Return Address:

Fixotis
10330 Woodstead Ave,
Whittier, CA 90603, US

3. Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed and a credit will be applied to your original method of payment within 5-7 business days.
  • Partial Refunds: In some cases, partial refunds may be granted if the item is returned in a used or damaged condition.
  • Non-Refundable Items: Shipping costs, gift cards, and personalized items are not refundable.

4. Exchanges

If you receive a defective or damaged item, we offer free exchanges for the same product. Please contact us within 7 days of receiving your order to arrange for an exchange.

5. Return Shipping Costs

Unless the return is due to an error on our part, return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance for valuable items, as we cannot guarantee that we will receive your returned item.

6. Late or Missing Refunds

If you haven’t received your refund after the specified time, follow these steps:

  1. Check Your Bank Account: Verify your account to ensure the refund was not credited.
  2. Contact Your Bank: Refunds may take some time to officially post.
  3. Contact Us: If you’ve done both steps and still haven’t received your refund, please contact us at (760) 344-6892 or fixotis@gmail.com for further assistance.

7. Return Exceptions

We do not accept returns for the following:

  • Clearance or Final Sale Items: Products marked as “clearance” or “final sale” are non-refundable.
  • Custom Orders: Customized or personalized products cannot be returned unless there is a defect or mistake on our part.

8. Cancellations

If you wish to cancel your order, please contact us as soon as possible. Orders can only be canceled before they have been shipped. Once the order is shipped, you will need to follow our return process.

9. Customer Support

If you have any questions or need further assistance with your return or refund, feel free to reach out to our customer support team:

10. Policy Updates

Fixotis reserves the right to modify this Returns & Refund Policy at any time. Any updates will be posted on our website. Please review the policy periodically to stay informed of any changes.